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An app focused on enhancing digital literacy among senior users.

DURATION

8 weeks

ROLE

UX Researcher

UX/UI Designer

DEVICE

iOS

INTRODUCTION

Raise a hand if you've ever guided an older family or friend through the intricacies of their digital device. You patiently show them the ropes, but not long after, the same or new questions arise. Sound familiar?

Older users often perceive technology less intuitively than their younger counterparts. Digital interfaces pose challenges, contributing to an expanding digital knowledge gap as technology advances.

THE DESIGN THINKING METHOD

To address this challenge, I adopted the Design Thinking Method. This human-centric approach not only sparked creative ideas, but also anchored my process. It ensured that the solution would be attuned to the unique challenges faced by older individuals in the digital space.

EMPATHIZE

PROBLEM SPACE

Smartphone ownership among those aged 65 and older has significantly increased from 13% in 2012 to 61% in 2021. Although a growing number of individuals aged 65 and older own smartphones, a substantial portion encounter difficulties in utilizing them effectively.

In conducting this research study, I hoped to...

01.

Gain insights into the factors that either encourage, or discourage, adoption of new technology among elders.

02.

Investigate the motivations behind why older adults choose to engage with technology.

03.

Uncover common challenges and frustrations among elders when interacting with new, or existing, technologies.

DEFINE

HOW MIGHT WE ...

improve communication and information accessibility for older individuals interacting with technology so they can utilize their devices more effectively?

MEET EVELYN

EVELYN'S EXPERIENCE MAP

PRODUCT FUNCTIONALITY

With a persona and experience map in hand, I created a list of user stories to identify product functionality. These users stories were then grouped into thematically, or functionally-related Epics, which provided me with a high-level overview of the product, overall structure, and focus areas of my design.

CHOSEN EPIC & USER STORIES

The persona, Evelyn, actively uses digital devices, but sometimes struggles with utilizing them effectively. The “Booking A Session” epic aligns with Evelyn’s needs by providing her with the opportunity to learn from a dedicated mentor.

01.

As an Elder Tech Learner, I want to have flexible session scheduling so that I can choose a time that works best with my schedule.

02.

As an Elder Tech Learner, I want to speak with a mentor in a way that is tailored to my needs, so that I can have an optimal experience.

03.

As an Elder Tech Learner, I want to share my device challenges so that my match can understand my learning goals.

04.

As an Elder Tech Learner, I want to be able to see key information about my matched mentor, so that I can feel confident in their ability to help me.

TASK FLOW: BOOK A SESSION